through optimized management
PosAm Servio is the tool that guarantees that right people, with the right tools, are at the right time in the right place. The key to achieving this goal is a flexible job scheduling and allocation functionality as well as real time control. The result is efficient use of resources, reduction of costs and improvement of service quality.
of the acceleration of the process
of planning and allocation of work
reduction of downtime
and idle time
reduction in transportation
Work order management
Planning & Scheduling
Service level management
Right people, with the right tools
To ensure rapid and efficient response to incoming requests from customers,
it is essential to have an operational plan and to manage service teams. PosAm Servio efficiently manages service personnel on the basis of careful planning
and ongoing monitoring of their performance.
In the right time, at the right place
PosAm Servio provides comprehensive workflow planning and management of service requests - from automatic allocation of tasks, drag-and-drop scheduling, to monitoring of work completion. It is possible to manage field personnel very flexibly, so that tasks are carried out within the required deadlines and according to the required quality standards.
Remote control management
Tasks are assigned to workers equipped with mobile devices. Monitoring of task performance takes place in real time. The company management may do "live" tracking of progress as well as fulfillment of the parameters of the services provided thus increasing the utilization of the worker during his working time.
Paper is the technology of the past
The whole process is completely paperless - even signing documents by the customer. PosAm Servio makes use of digital handwritten signature which eliminates the use of paper in the final phase of service delivery - such as signing acceptance protocols immediately after providing the services in the field.
Mobility as a principle
Efficiency of field service delivery depends on the information that the field technician has at hand. Servio mobile application allows field technicians to access all relevant technical and business information regading planned tasks or customer visits in one place. The navigation to customer site combined with integrations to other system of the company significantly speeds up the actual delivery of services to customers. The application also enables the collection and processing of data from remote sites and their delivery to internal systems of the company.
PosAm, spol. s r. o.,
821 09 Bratislava 2,
Phone: + 421 2 49239111
IČO: 31 365 078, DIČ: 2020315440, IČ DPH: SK 2020315440
Tatra banka, a.s.,