management of IT

as a competitive advantage

IT Service Management

As an advanced tool for service management, PosAm Servio provides application support for designing, planning, allocation, implementation and control of services. Servio makes it possible to adequately respond to customer requirements or deal with unexpected situations during support in a flexible way. Support processes are based on recommendations and best practices of the ITIL methodology.

30 %

increase of productivity of IT support and Service Desk

20 %

reduction of internal IT
support costs

cost transparency on IT support
and Service Desk

Supported processes

Incident management

Problem management

Change & Release management

Request fulfilment

Service level management

Service catalogue management

Asset & Configuration management

Organization management

Notification management

Knowledge management


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End-to-End Support

PosAm Servio is an advanced tool for Service Desk and for management of ICT services. It provides comprehensive management of services throughout their lifecycle, from the creation of a request to reporting requirements.

ICT services under control

To accept, handle and resolve customer requests quickly and effectively is the goal of every ICT department. It requires proper service concept and its efficient management. PosAm Servio records complete information about the infrastructure. It is the platform for proper setup of services and provides process automation. It is thus
a powerful tool for ICT managers, thanks to which the services that are provided are fully under their control.

Operational management
and strategic planning

PosAm Servio provides an overview of the current situation and of the long-term development of management of ICT infrastructure and services. It enables day-to-day operations, as well as long-term decision making.

Enjoy the benefits of Best Practice

In managing ICT services PosAm Servio is based on the Best Practices of ITIL, which makes it suitable for the provision of ICT services in compliance with this methodology. During an implementation projectour primary focus is to set up the processes according to ITIL or ISO 20000 frameworks, which has the highest added value for the customer. The installation and configuration comes afterwards.

IT as a business partner

IOne of the key objectives of IT management is to achieve balance between

the expectations of business and the possibilities of IT department. Service management enables optimal setting of of IT services in order to deliver maximum benefits to the business. With PosAm Servio it is possible even in today's complex systems to meet these requirements and at the same time obtain full control over quality by monitoring, measurement and evaluation of services.